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Hertz Global EV Expands to China

SHANGHAI, August 24, 2011 – The Hertz Corporation (NYSE:HTZ) today announced the expansion of its Global EV initiative to China , making it the first global rental car company to offer electric vehicles (EVs) on three continents. Hertz now offers EVs across the US in cities including New York , Washington , DC, San Francisco , Los Angeles , and in London , United Kingdom and other cities in Europe . To help build a market for what is the first EV rental service in China , Hertz launches several new programs:

• Hertz commenced an alliance with GE Industrial Solutions China to develop a new business model to market EVs in China, which includes the co-location of electric vehicles and GE EV Infrastructure.

• Hertz signed an agreement to participate in the China (Shanghai) International EV Pilot City to propel an EV rental program, building out the infrastructure across the Jiading district of Shanghai as the starting point to make EVs accessible to corporations, local government and the general public, as well as promote the benefits of EVs.

• Hertz launches a partnership with BYD, the largest Chinese local auto brand, to combine electrical vehicle sales and leasing as a mobility solution for MNC and government agencies in metropolitan Chinese cities and to promote new energy applications to propel and further develop the EV marketplace in China.

“China has committed to rapidly expand electric vehicle travel and Hertz is committed to supporting the important EV Pilot City program,” said Mark P. Frissora, Hertz Chairman and Chief Executive Officer. “Working with our existing rental car network in China and partners such as GE, we are dedicated to helping build the necessary EV infrastructure in China and to create a new transportation solution that employs the latest technology and harnesses innovations being launched in China today.”

The agreements are part of a multi-layered approach to launch an EV rental program in Shanghai . Key features of the agreements include commitments from:

• Hertz and GE Industrial Solutions to co-locate electric vehicles and GE EV Infrastructure across China. The two companies will bundle EV leasing and charging facilities as a solution, which will be offered to multinational companies and government agencies to promote new energy application. Both Hertz and GE Industrial Solutions will leverage each other's services, products and client bases to go to market together as business partners.

• GE Industrial Solutions will provide end-to-end integrated EV infrastructure solutions and electrical distribution products to support this ecosystem development.

• Hertz, GE and China (Shanghai) International EV Pilot City will collaborate to accelerate the pace of EV adoption in China.

• Hertz and BYD to partner to create an EV mobility solution for MNC and government agencies in key Chinese cities. As part of this agreement, Hertz will introduce the BYD e6 into its Chinese fleet.

2011年08月

Hertz Announces Upgraded Services in Beijing

Beijing, China—May 26, 2011—Hertz, the world’s No.1 car rental brand is celebrating its new Beijing office launch with an opening cocktail party where Hertz presents its campaign, “Journey On”, introduces its global service ambassador, “Horatio” and announces its series of new and upgraded services.

With nearly 100 years of excellence, heritage and innovation, Hertz is truly a cosmopolitan, smart, genuine and confident company in the car rental business with its continued success due to a deep understanding of customer’s needs and a dedication to going beyond customer’s expectations. In 2002, Hertz arrived in China and set up an office to promote outbound car rentals for customers going abroad. Since then, the outbound market has increased significantly and it comes as no surprise that Hertz has earned the honor of being the first choice car rental company for travelers going abroad. Next in 2009, Hertz became established in China as a wholly owned subsidiary that offers its own fleet of superior cars and car rental services to the Chinese market. Hertz China’s clients are mainly high-end business and leisure customers and with them in mind, Hertz has an impressive fleet that ranges from 5 seater commercial and luxury cars up to 19 seater mini-buses.

Placing customers at the heart of Hertz communications, Hertz China introduces its campaign “Journey On” which is all about encouraging customers to find their own journeys in China and to feel inspired by their own stories. Everyone’s Journey offers endless opportunities so Hertz service concept is not only in providing a means of transportation from point A to B, but is about the customer’s complete travel experience and about celebrating our lives through the unique journeys each person embarks on. Hertz aims to offer its customers the greatest journey experiences on wheels in China. This desired quality of service concept is embodied in the Hertz global service ambassador, “Horatio”, a character that was created and inspired by a Dr. Horatio Nelson Jackson, who was approachable, friendly and also among the first to drive across the United States. “Horatio” stands for everything that is great about being Hertz such as innovation and integrity, diversity and determination, and passion and pride. He is the voice of Hertz, the voice of our employees and the voice that leads us in living out our dreams.

At the new Beijing office launch, Hertz presents a new look. Not only will it expand its fleet size by five times, Hertz will also introduce various new and upgraded services. For Chinese customers, direct booking and prepaid services for outbound car rental will protect them against exchange rate fluctuations, covers a more comprehensive insurance package, ensures vehicle in peak season and offers them a peace of mind. In addition, Hertz China will offer Chinese driver’s license certification services that will make it much easier for Chinese who will be driving abroad. Meanwhile, Hertz China will also assist foreigners towards acquiring a China driving license through a faster and easier process. Furthermore, Hertz will be introducing its One Stop Packages, carefully designed vacation packages exclusively for Hertz customers. No matter how far away from home your life journey takes you, Hertz is your "world on wheels" and the reliable car rental partner to ensure you top quality smooth riding in China and worldwide.

2011年05月

Hertz Launches "The Gas and The Brake" Campaign

May 3, 2011 - Hertz, today unveiled a global, multi-faceted branding initiative designed to cultivate a dialogue with customers by focusing on customers' driving experiences. Built around the question "Are You The Gas or The Brake," -- focusing on the universal element of how people operate as either the Gas (more aggressive, exciting, adventurous) or the Brake (conservative, reserved, more of a planner) -- the campaign acknowledges the wide range of "travel personalities" and serves as a platform to address the different wants, needs and aspirations of customers. Hertz will use the platform to illustrate the flexibility provided by its products and services and its ability to fulfill a variety of travel preferences.
Whether you're The Gas or The Brake, Hertz's Horatio is here to help make car rental and the journey more enjoyable.
"This campaign is about the customer and how Hertz aligns with their lifestyles and travel preferences," said Mark P. Frissora, Chairman and Chief Executive Officer, The Hertz Corporation. "With state-of-the-art technology, best-in-class fleet of cars, unrivaled ease-of-use, convenient locations, and exceptional customer service, Hertz understands each customer is different, some of us are the Gas and some are the Brake, and offers flexible solutions to meet the variety of different travel and transportation needs." "Hertz's Gas and Brake campaign is creating a dialogue with customers that are unique for our brand," continued Frissora. "The integrated campaign, designed to activate customers by utilizing television, digital and social media platforms, was developed to break through the clutter, capitalizing upon the various mediums customers use to consume information; get people's attention; and be relevant and entertaining. Gas and Brake highlights Hertz's ability to let people journey the way they want, wherever they want to go, while creating a discussion about the Gas and the Brake that takes place on a very personal level."

New Digital Platforms Engage With Consumers

Additionally, Hertz has introduced a Gas and Brake campaign microsite, http://gasorbrake.hertz.com, created by G2, to engage with consumers and stimulate conversation around the Gas and Brake theme. Features include:

  • The Gas or Brake Quiz, where visitors answer a series of short questions to determine if they are the "Gas" or the "Brake"
  • The Decider Game, where visitors pick the "Gas" or the "Brake" among their Facebook friends
  • Gas and Brake TV, where visitors can view the TV commercials and other campaign videos

2011年05月

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You Choose the Destination,Leave the Journey Up to Hertz!

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[赫兹中国]赫兹国际汽车租赁率先在中国引入绿色纯电动车

2011年7月,世界排名第一的汽车租赁品牌Hertz赫兹国际汽车租赁,在深圳正式推出比亚迪 E6车型,用于自驾、包车服务或机场接送。这是国内租车行业首次引入高端100%纯电动车型,无疑将引领租车业的绿色革命。

此次新能源车的引入,恰逢赫兹深圳分公司正式投入运行。比亚迪E6将和同时推出的其他高级车组一起,共同构成赫兹深圳分公司的第一批车队,为客户提供全方位的汽车租赁解决方案和从客户需求出发的高品质租车服务。

首次在中国推出的比亚迪 E6纯电动车租赁,是赫兹全球绿色环保车组租赁推广计划的一部分。驾驶或乘坐该款车型,绿色环保、舒适、安心且告别了昂贵的汽油费,将为汽车租赁客户带来全新的驾乘体验。

作为一款零排放的100%纯电动车,赫兹所提供的比亚迪E6车型与传统的燃油车相比,没有噪音,更安静,也闻不到刺鼻的汽油味,可以让您尽享绿色、清新、舒适的出行体验。每辆E6 每天有助于减少60.4kg的二氧化碳排放,您驾乘这款车同时也是在为保护环境、保护地球贡献力量。此外,赫兹自驾的客人使用E6也更经济实惠。同样是行驶100公里的路程,驾驶燃油车需要花费80元,而驾驶纯电动的E6,所需要的花费仅为20元。

赫兹的商务客户也可以来体验这款新车的驾乘。因为E6车身较为宽大,内部仅设五座,充分保证了每个人的乘坐空间够舒适,商务客户可以在后座休息或准备商务拜访的材料。

很多人都会担心,纯电动车使用起来会不方便吗?在赫兹租用这款车,客人完全不需要担心,而且自驾还车时比使用燃油车还要更便捷。因为每次上路前,赫兹的E6车辆都是确保充满电,大约能行驶九个小时,200多公里,综合工况续航里程可高达300公里,完全可以满足您包车或自驾的日常出行。还车时,无需再次充满电,直接交至赫兹门店就行,方便快捷。如果租用超过1天以上,可以在深圳市内的9个充电站进行充电,其中一个充电站就位于赫兹深圳分公司的停车场前方,非常便利,快速充电模式下约40分钟就可充满电。此外,您用车中遇到任何问题,可随时拨打赫兹24小时紧急救援电话,随叫随到,让您毫无后顾之忧。

恰逢8月份大学生运动会盛世即将来到深圳,全球各地的运动健儿和爱好者们将前来深圳参加或观看比赛,一定不乏一些提倡环保的人士或者猎奇人士选择尝试租赁这款全球领先的纯电动车进行日常出行代步或游玩,它良好的性能、环保舒适的驾乘体验和完善的服务,不仅能完全满足您的出行需求,也将让您的大运会之行充满美好的记忆。

成立于1918年的赫兹,一直站在行业发展的最前沿,是环保理念的大力倡导者。在北美,赫兹有超过35000辆绿色环保车组。去年年底,赫兹开始在全球推广绿色环保车组计划。至今已先后在美国纽约、华盛顿、旧金山及欧洲,推出了日产叶子、雷诺、特斯拉跑车等多款绿色环保车。赫兹在欧洲和北美的租车服务还结合了其汽车共享平台“Hertz On Demand”(原名“Connect by Hertz”)。注册会员在网上办理好租车手续后,直接到赫兹共享车辆停车场刷卡启动汽车,便可开始享受精彩旅程了,还车时服务费只需按小时直接从充值卡中扣款。绿色环保车组结合便捷的汽车共享平台,不仅能大大缓解交通压力,也为解决环境污染问题提供了切实可行的方案。

据悉,未来几个月,赫兹全球将借助各国门店,继续加强在全球各地的绿色环保车推广计划,并将致力于把其先进的车队管理工具和车载导航系统引入绿色环保车中,打造一个独一无二的赫兹绿色环保车组。

2011年08月

[赫兹中国]赫兹北京,租车服务新升级

2011年5月26日,世界排名第一的汽车租赁品牌Hertz赫兹国际汽车租赁,在其北京分公司新办公室开幕鸡尾酒会上,提出了“Journey On”的品牌口号,推出了全球优质服务形象大使“Horatio”,并预告了北京迁址后即将陆续推行的一系列全新或升级服务。

Hertz赫兹国际汽车租赁自2002年起,在中国设立办事处推广境外租车业务。随着近年出境游市场持续升温,赫兹毫无意外的成为中国游客境外租车的首选。2009年初,Hertz在中国设立了全资子公司,同时推出了一系列适合中国市场的租车服务。赫兹中国目前的服务对象主要是高端商务和休闲客户,车组配备覆盖5座-19座的豪华车组、商务车与小型巴士,以配合客户的各类需要。

赫兹的服务理念是从客户的行程出发,不只满足于为客人提供从A到B的代步工具,而是要加倍关怀客户的行程体验——一如赫兹全球形象大使“Horatio”所希望代表的优质服务理念。“Horatio”的原型是一位叫霍雷肖•纳尔逊•杰克逊的医生,他是最早驾车穿越美国的人。他平易近人、友好和善,他的理想形象和特有品质代表了所有成就Hertz品牌的品质和精神:创新、诚信、多元化、决心、激情和自豪感等等。“Horatio” 将成为Hertz面向客户、合作伙伴和员工的最好代言人,无论客户在旅途中遇到了什么问题,Horatio都会及时出现,提供帮助,让客户的旅途更愉快、更精彩。

此次北京分公司迁址,赫兹以全新的面貌呈现在北京客户的面前,不但车队规模将扩大为原来的五倍,还将推出更多全新或升级的服务产品:包括完善的境外租车预付服务,方便客户或旅行社预订国外车辆时直接在国内预付租车费用。国内预付的优势包括价格更稳定,不会轻易随季节或汇率波动,覆盖更全面的保险套餐,保证旺季车辆供应,出行更省心更安心。

2011年05月

[赫兹国际]赫兹租车启动“拉风族与制动族大比拼”活动

近日,赫兹推出了一项以“您是拉风族,还是制动族?”为主题,以赫兹用户租车体验为载体的全球品牌活动,从而进一步活跃与赫兹客户间的对话互动氛围。 该主题将驾车者的时尚行车元素 “拉风”和“制动”形象化,将激进、追逐新潮和刺激的驾车一族,以及保守、安于传统和谨慎的拥车人士加以“代称”。而这一活动,为赫兹用户构建了一个表达自己不同需求与渴望的交流平台,并从多视角诠释着各具特色的“旅行者个性”,以及赫兹如何驾驭自我,通过灵活的产品和服务来迎合这种“旅行个性喜好”之所在。


"这项活动,围绕用户展开,并以赫兹如何贴切用户生活方式和旅行喜好为主旨,” 赫兹集团首席执行官Mark P. Frissora说,“赫兹把客户分为‘拉风族’与‘制动族’两类人群,赫兹凭借精妙绝伦的科技应用,前沿新潮的车队组合,至高无上的易用感受,即手可得的服务站点,还有品质无暇的客户服务, 更加灵活的解决方案,始终努力来满足看似众口难调的旅行之需。”

“赫兹‘拉风族’与‘制动族’大比拼活动,为我们的品牌创造了一个与用户进行对话与沟通的独特平台,” Frissora接着说道,“这一综合性活动,旨在通过借用电视、数字和社交媒体平台的传播优势,传递赫兹之物语, 以唤起人们的关注,激发用户的热情,且在强调相关性的同时,又不失轻松与欢愉,充分彰显赫兹在身处市场激烈竞争中的新异魅力。而‘拉风’与‘制动’概念,进一步突出了赫兹任凭用户随心所欲、随性而往的游刃有余,也为当今极度个性化服务的潮流,搭建了聆听‘拉风族’与‘制动族’心声的桥梁。”

新数字平台 融通消费者心声

此外,赫兹推出了由G2专门设计的 ‘拉风族’与‘制动族’活动官方网站 http://gasorbrake.hertz.com, 这不仅加强了与消费者沟通的力度,还给予了围绕整个‘拉风’与‘制动’主题,加强与其私密对话的理由。网站内容包括:

  • “拉风族”或“制动族”测试:网站访客通过回答一系列问题,以判定其属于“拉风族”或“制动族”。
  • 决胜局游戏:网站访客通过Facebook,挑选出其认为是“拉风族”或“制动族”的朋友。
  • “拉风族”或“制动族”视频:网站访客可以观看视频广告和其他活动视频短片。

2011年05月

[赫兹中国]赫兹国际汽车租赁-心之愿 车之旅

赫兹汽车租赁成立于1918年,是全球历史最悠久的汽车租赁公司。经过近百年的传承和创新,它已发展成为全球最大、最著名的汽车租赁公司。名列美国财富杂志500强,世界100个最具价值品牌之一。目前,赫兹的网点遍布全球146个国家,共设有8500个租车门店,其中包括2000个机场门店。赫兹全球各预定中心每年共完成近4000万个租车预订,平均每秒钟就有一个预订,赫兹已成为全球旅客首选的租车公司。

创新是赫兹不变的主题

在赫兹近百年的发展中,创新是其不变的主题。通过一次次的探索和创新,赫兹不但发展成为全球汽车租赁行业的领头羊,而且推动了该行业服务内容的不断革新和服务标准的不断升级。

1984年,赫兹首次开发和引进了电子地图系统( Computerized Driving Directions ),而且是第一家提供该项服务的租车公司。 之后,赫兹认识到,仅仅为客户提供一个地图并不能帮助客户到达他们的最终目的地,于是开始在租赁的汽车上安装全球化的定位系统(GPS)。1995年,赫兹引进了 Never Lost (“永不迷路”车载卫星导航系统) ,在每一个路口提供视频和语音的导航服务,成为了这项尖端的全球定位技术的领先者。

1989年,赫兹在美国推出的 #1 Club Gold (赫兹 #1 俱乐部金卡服务),重新定义了租车业务,这一服务也成为了“快捷服务”的全球性标志。今天,这项高级、快速的租车服务已遍布赫兹全球3400多个门店,并被细分为金卡会员、五星级金卡会员、金卡总裁级会员和白金级会员四个级别。有了 #1 Club Gold (赫兹 #1 俱乐部金卡),客户在租车时无需再填写租车文件,并且免去了排队的烦恼。在50多个主要机场,赫兹还可以提供无线的遮蓬服务。客户一下飞机,就可以看到赫兹的电子信号,指引客户到汽车停放点,汽车正敞开着车厢停在事先选择好的位置。客户的姓名显示在所租车的位置上,而且只需在出口处出示驾驶执照和租借记录就可以开着车走了。

#1 Club Gold (赫兹 #1 俱乐部金卡服务)服务推出后,赫兹获得了极大的成功,成为世界上最大的汽车租赁厂商,但它并未停止创新的步伐。随着环保逐渐成为一个全球性话题,赫兹开始在全球范围内推广绿色车组,并独创了租车服务新概念“Hertz On Demand”,给客户及商务人士提供了经济、便利、新潮并兼具社会责任和环保意识的购车替代方案。赫兹是唯一一家在全球范围内提供汽车共享会员服务的公司,同时赫兹也是首家开始在全球推广纯电动车计划的租车公司,该计划已于去年年底在纽约启动。未来,赫兹还将继续秉承创新的理念和精神,为客户创造更多优质的服务内容。

打造与众不同的旅行体验

赫兹的不断创新是为了为客户打造方便、快捷、与众不同的旅行体验。正如其品牌口号“Journey on”所宣称的,希望每段旅程都是美好回忆。作为赫兹的客户,您可以在租车过程中充分感受到它的便捷和无微不至的关怀,可以尽情享受属于您的愉快旅程。

自2002年进入中国市场后,赫兹中国目前已发展成为唯一一家在中国提供境内外租车业务的全资外资子公司。与其他在中国经营的租车公司相比,其遍布全球146个国家的庞大网络、面向高端市场的特有的个性化服务产品、以及传承自赫兹国际的高品质的服务标准,是赫兹中国区别于其他租车公司的最大优势。在追求为客户提供全方位的汽车租赁解决方案和高品质租车服务的方针指引下,赫兹中国推出了一系列特色服务,为客户打造便捷、舒适、安心的旅程。

赫兹中国提供全面周到的租车服务,包括:长期租赁、机场接送、包车服务、自驾、会展活动租车等多种不同类型的租车服务,并有从奥迪、宝马到梅赛德斯奔驰等众多新款豪华车型可供选择。而且赫兹非常注重车队的管理和维修保养,车队的车龄基本都在1~2年。此外,训练有素的双语司机以及全面的车辆与乘客保险,都将有效保障全球的客户出行时安然无忧。

VIP和VVIP机场接送及礼宾服务,是赫兹的一项特色服务。赫兹在普通机场接送服务的基础上,针对高端客户,特别推出了VIP机场接送和VVIP机场接送的升级服务,将机场接送与机场贵宾服务无缝连接,保证尊贵的客人一路畅行,安心无忧。在人流如织的机场,您一踏出机场,在机场廊桥的门口就可以看到赫兹的双语礼宾小姐,帮您处理一切繁杂手续,提取行李,并与等待的司机会面等,让您可以一路无忧地到达目的地。在而且无论是出发或者到达,都可以享受贵宾专属快速通道。相比之下,VVIP的服务更是尊贵之至。客人无论是出发或者到达,都可以通过独立的小旋梯登机或下飞机,而且还可以乘坐赫兹豪华的奔驰摆渡车离开或到达停机坪。此外,设施豪华、服务齐全的VVIP机场贵宾楼和VVIP专属的安检口都将让您尽享尊荣礼遇,使您在畅通、便捷的旅途中可以多一份从容与闲适。

中国客户还可以享受境外租车预付服务,在预订国外车辆时直接在国内预付租车费用。国内预付的优势有:价格更稳定,不会轻易随季节或汇率波动;能覆盖更全面的保险套餐;可以保证旺季车辆的供应,使客户的出行更省心、更安心。而且,通过赫兹中国认证的国内驾照也可以直接在全球赫兹门店使用,办理流程简单快捷,可更方便的实现广大出境商旅客人在境外轻松自驾。相对应,赫兹也可以协助外国客人全程办理中国驾照,无须排队等待,省时省力。

2011年05月

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